Free standard shipping Within USA Mainland
This is a great machine, very easy to use and produces great tasting ice cream. The lcd screen is nice and has step by step directions on how to make ice cream. The ice cream in my machine was coming out a little softer than I liked so I emailed the company. They responded within a few hours by email and then by text to understand the issue further. Finally they FaceTimed me and went through the settings and recommended a couple adjustments. Then I made some ice cream and right before it was ready they FaceTimed me back and made sure it came out correctly, which it did. What a great machine but that customer service is out of this world. I’m not sure I ever had someone contact me via FaceTime and help me. Highly recommend!
The GSEICE Commercial Soft Serve ice cream machine is absolutely wonderful. It works like a charm, makes perfect fluffy soft serve ice cream.
We have it in the employee lounge for the staff to enjoy. About 170 employees have been using it daily, making about 6 gallons of mix a day, and it’s been working perfectly. We’ve had fun trying different flavors. It’s quit and easy to clean.
I also used it for the Mayor of San Francisco’s birthday party, and the guests absolutely loved it… we made her favorite strawberry!
This is a must have machine for any business or just a big household that loves ice cream.
We might buy a slushy machine from GSEICE in the future too!
I have tried other units and was very disappointed. I recieved one unit that had a drip at the front gasket. Customer service replaced the machine immediately. Seemed silly to me to replace a whole unit when all they needed was to send a new front handle/gasket. But oh well.....I am much happier with the new unit anyway.
I have read that you can go to the manufacturer website and they have replacement parts but we had a party coming up so I did not even try that option.
The unit itself - This unit starts making soft serve in just a few minutes within 5 minutes you can start serving and by 8 it is perfect. It is easy to clean and the override button really helps keep the mixing chamber from freezing up. It is easy to adjust the settings and the ice cream comes out perfect every time. I have used 3 different types of soft serve mix so far and all of them have worked with no issues.
Cleaning cycle does require a large container to catch all of the flush water but overall it only takes about 10 minutes to do a thorough cleaning cycle.
It ships in a very heavy (150#) wood mini pallet crate. You will need some tools and muscle to open it. (screwdriver/pliers something to lift the metal tabs).
My only complaint is that when the holding tank (hopper) is empty all of the ice cream in the mixing area is stuck in there. So there is quite a bit of waste from that.
This will run about 5 regular cones and then wait a few seconds-minute to do another. Shakes ect, this won't keep up. The instructions are vague and are an English translation. was able to make ice cream and clean with a bit of common sense, but sure about how to change settings to other things.