I got this for home use. I don't make very large batches. I use Nanci's dry mix (mixed with water) in the machine.
Pros - the machine (and Nanci's) makes excellent quality frozen yogurt. The consistency is as good as you could hope for. The taste is excellent.
- the machine is quite easy to understand and use
Cons - have had a minor issue one night where the machine wouldn't make the small batch I was mixing. Not exactly sure what happened, but maybe the mix was too thick, maybe I pressed the wrong button etc, I have no idea.
Other than that I've used it a couple dozen times so far, and it has worked very well. Customer service was very responsive when I had the one issue so I give them credit for that. But the issue kind of resolved itself as much as anything.
For a 5 star review, I'd need to have the machine for a year to see how it holds up. So far it is well worth the money. If you want a machine for home use that is easy to manage and makes high quality frozen yogurt, get this one.