My former ice maker was a large Manitowoc that had a 24 inch wide spot in my kitchen. It produced and stored a lot of ice but was over 20 years old and very noisy, I needed a replacement and wanted something that fit. This fit the bill. First of all it produces ice at just about the same rate as the Manitowoc but only stores a fraction of the ice. A fair trade off considering how much smaller (much shorter and lighter) and quieter it is. My issue so far was that it quit working after 40 days but a email to GSEICE was responded to within an hour and after a discussion of the problem over 2 days (time difference) a replacement was sent. I was pleasantly surprised to see it arrive 3 days later. Fantastic customer service. So far the replacement is working great, I couldn't be happier.